Women in Business PROFILES SPECIAL ADVERTISING SECTION
Lynda Ellis, PRESIDENT, CEO, OWNER; Misty Tieman, VICE PRESIDENT
What makes you different than others in your profession?
Our ability to make things happen. As a mother-daughter team, we bring different experiences and
talents to the table. We both recognize that the individual service experience is the foundation of
Capitol Concierge’s success. There can be a fine line between good and great. That’s why we pay
attention to even the tiniest details. Whether we are helping an industry giant plan an annual gala or
individuals seeking reservations to the hottest new restaurant in town, we work together to ensure
that the services our concierges deliver go beyond our clients’ expectations.
What changes or innovations are on the horizon in your industry?
In 1987, Capitol Concierge introduced concierge services into the business world and changed the
way people work, shop and live. Today, our pioneering spirit continues as we lead the industry in
developing new ways to transform the concierge service experience. We recognize that technology
plays an important role in everyone’s daily lives, and we are continually expanding our digital
offerings. Last year, we introduced our virtual concierge service which combines the ease of online
order placement, a dedicated concierge and exclusive access to our vetted service partners. Our
clients can choose from an array of services by submitting a request from anywhere, anytime with
a click of a button. While technology continues to evolve, it won’t be able to replace the personal
touch and insider knowledge of our concierges.
What advice do you have for other mother-daughter teams?
The relationship between a mother and a daughter can be seriously challenged in the early years of
working together. Make sure you are ready to balance your personal and business relationship.
6110 Executive Blvd., Suite 1000
Rockville, MD 20852
AWARDS AND HONORS
2018, Class of Family-Owned Businesses,
Washington Business Journal; 2017
Moxie Award-Business Services; 2016
Management Team of the Year, Silicon
Valley United States Awards.