in? What are they getting? So these are
systems that are in place today, but we
learned the hard way.
Ike: Brett [Schulman, the CEO of CAVA
Group Inc. since 2010] has been focused
on this from day one. Collecting data and
really analyzing it so that we can understand these things. ;e goal is to be able
to get fresh food and to make sure it tastes
the way it’s supposed to taste.
With expansion, there’s always a
concern about growth compromising
quality. How do you keep on top of
Dimitri: From the culinary side, we have
a huge team that goes out to the stores.
We meet once a week, sometimes twice
a week. ;is week I have three meetings.
If there’s an issue that keeps arising, we
go back to R&D [research and devel-opment] pretty quickly. It could be
somebody who sends me a text and says,
‘Hey, I was just in your Columbia store,
and everything is great but you should
check the seasoning on X, Y, Z.’ If I see
that there’s a pattern, hey, there must
be something wrong with the recipe
that we need to tweak. ;ese things do
happen, especially when you’re serving
so many people every day. But it’s not as
bad as you would think.
Ted: We’re all involved in the R&D. We’re
tasting, we’re drinking. We’re currently
drinking juices that will go on the menu a
year from now. We’re always tasting new
ground beef, di;erent vegetables. We’re
always seeing how we can improve.
How many employees do you have?
Ike: 2, 200, 2, 300 employees all together.
Ted: We try to get out to the stores and
meet all the store members. We’re doing
a GM [general manager] retreat in a
couple weeks. Every GM from around
the country is flying into D.C.
Ike: I remember our first one, there were
like four people.
Dimitri: We also do new store openings,
where we go and meet the new team
members. We bring them doughnuts,
we have a little story time. It’s not only
about us. It’s about them, too. How did
Comprehensive Pediatric and Adult eye examinations
through state of the art eye care technology
ANNE ET VALENTINE • LINDBERG • ROBERT MARC
OLIVER PEOPLES • FACE A FACE • RAY BAN
1095 Seven Locks Road | Potomac, Maryland 20854 | 301.545.1111
Bethesda Magazine Readers’ Pick
“Winner, BEST PLACE TO BUY GLASSES”